Ordering and delivery conditions
The customers of Backer Elektro CZ can place their orders via post, fax or e-mail. After obtaining and studying the order, Backer Elektro CZ will consult eventual additional information with the customer by telephone. As soon as the specification is clear, the customer obtains written Order Confirmation and the General Sales Conditions of Backer Elektro CZ. In case that there are no other suggestions from the customer, the order is put in production as soon as possible. In case that the customer orders an ordinary standard type(s) of heating element(s) that are available on stock, the element(s) shall be dispatched to the customer immediately.
For the sake of smooth and quick processing of an order that deals with elements from the standard assortment of Backer Elektro CZ, it is essential to specify the nine-digit drawing number:
For the new types of heating elements, or in case that the nine-digit drawing number is not known, please, specify the following information (if available) in your order:
- type number, if available
- shape of the element/rod - drawing or sketch
- heated medium, max. temperature and pressure
- voltage and power
- sheath material
- field of application of the heating element (description of the equipment)
- non-heating areas
- rod profile specification
- connection and fixing elements
- required quantity and delivery time
For the sake of better understanding, we recommend to specify these data in the “Technical Specification of Order” form (see the next sheet of this catalogue). In case of ordering a new type of heating element, the technical specification is subsequently discussed with the customer by phone, fax or e-mail. At more complex matters, a personal consultation with engineering and sales department at Backer Elektro CZ in Hlinsko is highly recommended.
It is not our intention to oblige you to fill in the “Technical Specification of Order” form, we assume, however, that this could substantially facilitate and speed up the mutual communication and discussion on your requirements. Based on all known data, we can then immediately send to you for example a drawing of an element from our present assortment that shall have actually identical parameters with the specified ones, or a drawing with parameters appropriately modified according to your specification. After your review and subsequent approval of our proposal, the order can be put in production as soon as possible.
Finally, we would like to stress out once again that the heating elements mentioned in the individual chapters are only typical representatives of the given groups and our actual offer is much wider, for various fields of application. This enables us to maximally satisfy your requirements or to produce for you a completely new heating element type according to your specification.